South Bank Freshers 2025
Need Help?
What is native?
Native is an event discovery and ticketing platform, which is working in partnership with your Students' Union to bring cool events to you!
I have a question about an event, who do I contact?
If your question is about the details of an event, please contact the Students' Union directly at opportunities@lsbsu.org.
I have a question about my ticket, who do I ask?
Feel free to use the live chat or email hello@native.fm and someone will be able to help!
What is South Bank Students' Union?
SBSU is here to support, represent and enrich the lives of South Bank students.
Students’ Unions are separate to universities and are led by students for students. They exist to represent your needs and interests whilst you are studying whilst also providing lots of opportunities, activities and events to improve your time at university.
As a student at LSBU, you are automatically a member of South Bank Students’ Union and can get involved straight away.
How do I get a ticket as a student?
You will first need to create an account.
When you first sign up you will have two options, continuing with your university account or continuing with your email. As a student, selecting to continue with your university account is the recommended option.
It will allow you to verify your student status and use your university account to access the platform. This is recommended because it proves that you are a student and means you can access any tickets that are made available to LSBU students only.
You will be able to select the continue with email option, however a non-student account won't be able to book student only tickets and the platform will ask you to verify your student status as if you had selected continue with university in the first place.
Can I bring a non-LSBU student +1/guest to these events?
Most of our events are for current LSBU students only. If guests are allowed, the specific event page will state this.
If you are unsure, feel free to email opportunities@lsbsu.org.
Can I get a refund on my ticket?
Tickets are non refundanble and non transferable.
If a ticket upon scanning, is not in the name of the booker and doesn’t match the valid identification provided it will be invalid and you won't be refunded.
South Bank SU has the right to cancel your ticket without explanation for any reason.
What is an acceptable form of ID to prove I'm 18+?
Passport
Driving License (must contain holographic logo)
BRP Card
CitizensUK card (you can get a free one here https://www.citizencard.com/?m=nus)
Remember this must be the physical copy.
Can I bring my own food and drinks?
No, there will be food and drink vendors on-site (lightbox) where you can purchase refreshments.
Free water is available from the bar.
Please note there is no food on the boat so you will need to eat before you come.
How can I ensure my equal access requirements are met?
If you have any questions or specific requirements please get in touch with the RSU team directly before the event and we will create a bespoke event plan for your needs so that you can fully enjoy the event.
Please email the Opportunities Team opportunities@lsbsu.org
Registered carers will be permitted free access to the event. please email South Bank SU prior to the event to confirm this.
Where can I find my ticket?
Your ticket will be available in your Native wallet or on the email associated to your Native account.
Please ensure you have your ticket ready to be scanned.
Can I get my ticket on the day?
On the door tickets will be available for events if we don't sell out.
They are on a first come first serve basis and once we hit capcaity no more can be sold due to our license and attendee saftey.
I can't buy tickets and the website isn't working, what can I do?
Please contact the Native live chat in the bottom right corner and they will be able to assist directly.
What's your policy on drugs?
The university has zero tolerance approach to drugs and drug abuse on campus.
Attendee will be searched on entry.
If you are found with illegal substances or prohibited items on your person, you will be banned from the event and will face a student disciplinary.
For further information on susbtances, we reccomend finding further information through organisations like The Loop - https://wearetheloop.org/
What should I do if someone is making me feel uncomfortable?
Should anyone make you feel uncomfortable at any time, please talk to any member of staff. We have fully trained teams on site who will be able to respond to your situation sensitively and appropriately.